Quality and environmental management policy

The quality management policy of Neotel DOO is securing high level of satisfaction in its users through the delivery of professional, quality and competitive products and services in the area of telecommunications, all the while following the latest achievements in the information technologies and environmental protection.

Neotel DOO is dedicated to its users, encouraging its employees to implement this policy by complying with the following principles:

• Focus on the users through understanding their needs and desires and provision of services in accordance with those needs;
• Constant improvement of performances and services with the purpose of providing quality and constant protection of the environment;
• Building of partner relations with suppliers in order to fulfil our demands for quality and continuous supply of products;
• Compliance with legal and other conditions for protection of the environment;
• Protection from pollution through constant control and decrease in pollution;
• Influencing peoples’ awareness on the importance of protecting the environment;
• Caring for the environment and adhering to standard requirements, maintenance and permanent improvement of the quality management system in accordance with requirements of the integrated management system ISO 9001:2008 and 14001:2004